About Us

Visit the best of Rome and Italy with Once in Rome

OUR GOAL
We at Once in Rome want you to experience Italy, France, England, Spain… the real thing, some edulcorated picture of it. Travel with locals, and feel like an insider. That is why we named our company Once in Rome: once in Rome, do as the Romans do!

OUR GUARANTEE
Booking tours with different companies, looking for the best “deal,” can be time-consuming and it sometimes does not pay back the effort. We offer you the lowest price guarantee. Our motto is: if you are happy, we are happy; that means that if something goes wrong, you will have a complete refund. We only accept payments on secure bank systems, so you can be sure you are not throwing your money into the bin. Our guides are the best you can find, prepared, locals, official, and most importantly, we know each one personally.

24/7 ASSISTANCE
We offer you a 24/7 emergency phone in Italy as well as in Europe. We will do our best to always assist you throughout your holiday. We have a central office in Italy which will take care of your needs or will address your issue to a local assistant, while in Europe you will have, prior to your departure, your local guide contact. You are in safe hands.

No excuses. Direct local answers and assistance. We look forward to serving you on your very next trip. We set limits on group size, have the best tour guides proficient in English, and offer private tours in French, German, Spanish, and Portuguese too.

Official 100% Italian Licensed Company

Once in Rome its a Trademark of Once in Italy Tour Operator.

WHY CHOOSE ONCE IN ROME?

1 – SMALL GROUPS & PRIVATE TOURS
The products we select all feature only small/medium groups or private tours, because we believe small groups make for a better experience, period. Exclusive private tours and experiences. Also offered in Spanish, French, Portuguese, Swedish and Russian.

2 – FUN AND INFORMATIVE
The products we feature on our website need to be fun and informative. Not one or the other, but both.

3 – INSIDER’S SELECTION
We sell only services we have insider’s knowledge of. And before selling them, first, we test them – ourselves. We select experienced guides in various fields such as faith, family, art, luxury, alternative routes, food and much more. We let the specialists of each tour sector serve you better.

4 – PREMIUM CUSTOMER SERVICE
We take care of you! Our rule is to do all that’s in our power so your vacation is a success. And the partners we select feel the same way.

5 – FREE CANCELLATION
Plans change, we know, and so we keep cancellations entirely FREE, up to 72 hours in advance. It is the best guarantee in the market.

6 – LOW PRICE GUARANTEE
You pay no extra charge for any of our services. If you were to find our services at lower prices, we’d refund you the difference. No questions asked. Our prices always include tickets and reservation fees (no waiting in lines!).

7 – ONLY 5-STAR TOUR GUIDES
You’ll be sure to meet only the best tour guides and best service available in each city.

8 – WE RESPECT CLIENTS, TOUR GUIDES AND OUR RETAILERS!
We believe that our company should always be flexible, lightweight and with few fixed costs, to give customers the best service at the lowest cost possible, but also a payment to tourist guides that gratifies the passion they put into their tours every day. Eco-sustainable tourism, designed to respect and support local culture, art, and traditions.

9 – TRUST AND SAFETY
Your safety is our top priority. Secure transactions and our safety team protect you at all times, and it’s easy to book and prepay your tours with our secure payment system.

10 – TOP-RATED ON TRIPADVISOR
Our company is top-rated on TripAdvisor; we achieved this goal in a very short time, striving daily to the best of our ability.